Coronavirus and our updated Visiting Policy
We understand how difficult the past few months have been for both our residents and their loved ones not being able to socialize with each other.
With this in mind we would like to welcome back the visiting of close family, friends and loved ones of our residents.
We have been working hard and now have a designated visitor courtyard garden, accessible from the car park, which is for outside visits only at the moment until further notice. This courtyard also has a conservatory which, when visiting is allowed inside (not at the moment) will also facilitate this option.
Visits can only be for ½ hour duration at the moment to maintain fairness to all the families that now wish to visit. Please book your visiting slot with the home and ensure that you follow our visiting protocol regarding the wearing of PPE and social distancing. We will supply a basic mask but if you wish to wear a full see through visor then please bring your own. Also, until further notice please do not bring gifts/food/flowers etc and unfortunately pets will not be allowed. Also, at present, regrettably we will not be able to offer you refreshments and you will not be permitted to enter the home for any reason – this also includes the use our washroom facilities. Further details of our policy can be explained when you ring up to book your slot.
If you have shown any signs of illness within the last 14 days you must refrain from vising at this time. The threat of the virus still remains and the safety and welfare of our frail and vulnerable residents and staff must remain our top priority at all times.
We continue to adhere to guidance and advice from Public Health so please ring beforehand if you are travelling far as circumstances can change very quickly.
Also please don’t forget that we offer ‘WhatsApp’ video facetime calls – again you need to ring the home first to let us know when you will be ringing.
We would like to assure you that we are doing everything we can within the infection control protocols and constraints that we must abide by to make your visit as pleasant as possible.
With our very best wishes to you all – we look forward to seeing you again soon
From Management and all the staff at Orchard House Care Home